Questions and answers

CUSTOMER SUPPORT CATCH ME.

This page is your central hub for all questions and guidance regarding Catch Me. To ensure that your experience is as seamless as possible, we have gathered answers to frequently asked questions below. If you need further assistance or have other inquiries, please do not hesitate to contact us.

Become a part of Catch Me

Who is Catch Me aimed at?

Catch Me is aimed partly at employers who need support with recruitment and/or looking for labour, who can start work the very next day if necessary, but also to people over 18 who want to work extra.

What does it take to work for Catch Me?

You must have at least 50 percent other employment to be eligible for employment through us according to Swedish collective agreement. Your main occupation may be studies, another job or retirement. You must also be 18 years of age, have Swedish citizenship or a work permit in Sweden. Further do you need to have a Swedish social security number and have access to bank ID and Swish. do you need to have a Swedish social security number and have access to bank ID and Swish.

Create account

Why do I need to upload a profile picture if I am anonymous in the process?

Uploading a profile picture is optional. However, it is good if a picture is uploaded, partly because that the employer must know who comes to the workplace but also because avoid fraud attempts. The picture will only be shown to the employer when you accepted an offer.

Can I register without signing via BankID?

No. We need to verify that you are you.

Can I skip taking the tests?

You can skip the tests and still create a profile, but you won’t get any matches until the tests are completed.

Can I delete my account?

You can delete your account at any time, you can do so in the app under Settings.

Do you comply with GDPR?

We comply with GDPR, the data protection regulation. For more info on GDPR see: Lag (2018:218) med kompletterande bestämmelser till EU:s dataskyddsförordning.

Work

Do I need to be able to verify my other occupation?

Yes, if Catch Me requests a certificate from you. It must be stated there which your other occupation is.

Which cities can I take a job in?

You can take jobs in all cities offered in the app. But you need to get to it yourself city you said you were going to work in.

If I work in another location, is there any travel expenses?

No, Catch Me does not pay travel expenses.

Do I need to sign an employment contract every time I get one job offer?

You sign a framework agreement that becomes your employment contract. You sign this agreement with BankID after you accept your first job. After this, you only need to thank yes or no when you are matched against available job offers.

How do I contact the employer and how do I know where to go?

When you accept an offer, contact details and address will be added the employer to appear. In connection with that, you will receive all information about the job.

Does Catch Me have insurance and collective agreements for workers?

We have a collective agreement via Almega and the Employers’ Association for Consulting Companies (Kompetensföretagarna) and we are connected to Unionen. We follow all the rules associated with this.

What happens if I get sick and can't work on an assignment I've accepted?

Om du sjukanmäler dig med mer än tolv timmar kvar tills ditt arbetspass börjar händer ingenting, men med kortare tid kvar blir du pausad i systemet. Du blir ombedd att kontakta oss på support@catchme.se, dels för att friskanmäla dig men också för att få ditt konto upplåst för att du ska kunna jobba igen.

If you call in sick with more than twelve hours left until your shift starts, nothing happens, but with less time left you will be paused in the system. You will be asked to contact us at support@catchme.se, partly to report yourself sick but also to have your account unlocked so that you can work again.

What are the consequences for those who break Catch Me's rules?

You will be suspended and the account may be closed.

Salary

How is the hourly wage calculated when I take a job through Catch Me?

We use GFL, a method which, somewhat simplified, means that the employee receives the average salary for the current period the work at the specific workplace.

How is the salary paid?

The salary is paid via Swish the same evening, so it is important that you enter the correct phone number. If you would work more hours than scheduled, your overtime will be paid the next day.

What do I do if I have written the wrong phone number and it has been a day since I worked a shift?

You change the swish number in your profile on Catch Me. If you did not receive your payment because you changed the information too late, contact us at support@catchme.se.

For employers

What do we need to do to start recruiting staff through Catch Me?

The first thing that happens is that you contact us, either by registering on the website under For Employers. You can also email support@catchme.se.

How do I know that the staff I hire from Catch Me are people who can do the work?

Personnel hired through Catch Me have undergone specially adapted tests for the exact type of industry for which you are looking for personnel. After each work shift, the employee receives a grade. The algorithm then makes sure to offer jobs to people with the highest rating first. For each job request, five people will receive a job offer; three workers with the highest rating and two workers who are new to the platform. This is so that there will always be a chance for new talented employees to find work, but that employees with a higher rating also have a greater chance of job offers in the future.

How much does it cost to recruit staff through Catch Me?

We charge a fee of SEK 50 per hour worked in addition to salary, taxes, social security contributions and an invoicing fee (currently 1.5 percent) from the employers. No other costs are added.

Do you get tied into long contracts with Catch Me?

No, you will only be bound for the hours you are looking for staff. There are no other commitment periods or requirements.

We have hired staff and were particularly satisfied with person X, can we hire that particular person again?

By using our rehire function, you can easily go in and “ping” person X and offer the person to work again.

If I would like to hire a person from you, can I do that?

You as an employer commit to hiring the employee through us at Catch Me for three months (or 501 hours). If you want to recruit the employee within this time interval, you pay a recruitment fee to Catch Me.

How long is the framework agreement that we have together with Catch Me valid for?

Until you terminate your account with us.

How many invoices will I receive per month if I need extra staff every day?

If you post a job for an entire month at one time, you will receive an invoice, but if you post a job daily and which only extends to one day at a time, you will receive one invoice per day.

Who is responsible for the employees' protective clothing and work clothes?

It is the employer who must ensure that work clothes and protective equipment are available. This is to ensure that our workers have the right equipment to be able to carry out the work at your place.

Who is responsible for the working environment for the employees?

It is a shared work environment responsibility. More about it can be read about here.

Does Catch Me have a collective agreement?

Yes, we have signed a collective agreement between Kompetensföretagen and Unionen Avtal for civil servants. For workers, a collective agreement will be signed depending on the industry in which the workers are active.

Should a conflict arise in the workplace, how can Catch Me help?

Employers can contact us by e-mail (support@catchme.se) to get support in how to act.

Customer Support at Catch Me

Support Team

Workers

For general inquiries, assistance with usage, or to acquire more information about Catch Me, please refer to our compiled answers above. If you still need further guidance, our support team is here for you.

Email: support@catchme.se
Phone: 08-100 108

Support Hours:
Monday to Friday: 08:00 AM to 06:00 PM